Jumia Global Operations Manager - Jumia

Jumia Global Operations Manager - Jumia - Full Time

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

text-align:justify;text-align:justify">Our platforms
consist of our marketplace, which connects sellers with consumers, our
logistics service, which enables the shipment and delivery of packages from
sellers to consumers, and our payment service, which facilitates transactions
among participants active on our platform in selected markets. Through our
online platforms, consumers can access a wide range of physical and digital
goods and services, fashion, electronics, beauty products and also hotel and
flight bookings or restaurant delivery.

text-align:justify;text-align:justify">With over 3,000
employees in 14 countries spanning across 6 African regions, Jumia is led by
top talented leaders offering a great mix of local and international talents
and is backed by very high-profile shareholders. Jumia is committed to creating
sustainable impact for Africa. Jumia offers unique opportunities in a vibrant
and booming environment, creating new jobs, new skills, and empowering a new
generation. We are looking for talented people with a passion for Africa to
join our team and embark on our exciting journey!

Main Responsibilities :

• Work closely with our logistic providers to ensure at top-notch E2E logistic from China to our warehouse
• Prepare all documents required for overseas air shipments
• Work with our warehouse and logistic teams to reduce average delivery time to our customers
• Check with our Finance team all the invoices and payments done to our sellers and logistic providers
• Constantly improve our customer experience (packages, labels, delivery time etc.)
• Coordinate with CS to handle customer requests for Jumia Global items (aftersales experience, wrong content etc.)
• Manage all stakeholders of Jumia Global in your country (Content, Onsite, IT, Finance, CS, logistics, marketing) and in China (Commercial and Ops team).

Required Skills & Qualifications :

• 3 - 5 years in Custom Clearance and Project Management
• Strong experience in general exporting processes
• Ability to carry projects E2E
• Rigorous and very reliable:
• Systematically meets the commitment and procedure
• Strong analytical skills (proficiency in MS Excel is mandatory)
• Ability to meet demanding targets
• Ability to work in a team and independently
• Strong drive and leadership skills
• Perfect communication skills (spoken and written)
• Fluently speaks English & French
• Exceptional organizational skills

We Offer :

• A unique experience in an
  entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African E-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth
  as our longer-term objective is to train the next generation of leaders